利用人工智能驱动的 Amazon Connect 优化后台运营.pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.B A C K-O F F I C E O P E R A T I O N SBack-office agents spend 50-54%of their time on repetitive tasks and administrative work1 Survey Finds Workers Spend half the

2、Day on Busywork51%Of daily workers time is spent on Busywork such as email and data tasks1 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.B I Z 3 0 9Optimize back-office operations with gen AI-powered Amazon ConnectMarwan BassyouniSr.Specialist Solutions Architect,Amazon ConnectA

3、WSNicholas PungSpecialist Solutions Architect,Amazon ConnectAWS 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Lets talk about you 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AgendaCommon ex

4、pectationsChallengesHigh-level scenarioUse case whiteboardRecap 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Common expectations and challenges 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.

5、Expectations for back-office experiencesAI-powered management of cases and document handlingStreamlined workflow 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Expectations for back-office experiencesAutomated compliance verification and risk assessmentStandardized compliance 202

6、5,Amazon Web Services,Inc.or its affiliates.All rights reserved.Expectations for back-office experiencesSeamless integration for document scanning and AI applicationsUnified operations 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Expectations for back-office experiencesRequires