借助 Amazon Connect 全球电话系统扩展您的联络中心.pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.B I Z 3 1 4Scale your contact center with Amazon Connect Global TelephonyMichael Wallace(he/him)Sr Mgr.Spec Solutions ArchitectAmazon ConnectAmazon Web ServicesNelso

2、n Martinez(he/him)Sr.Specialist Solutions ArchitectAmazon ConnectAmazon Web Services 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Lets meet the teamNelson MartinezSr.Amazon Connect SAMichael WallaceSr Mgr.Amazon Connect SA 2025,Amazon Web Services,Inc.or its affiliates.All righ

3、ts reserved.Chalk talk 15-minute presentation 45-minute open Q&A 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Learn how to migrate,design,and scale your contact center leveraging all the benefits of Amazon Conne

4、ct Global TelephonyGOAL 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AgendaAmazon Connect Global Telephony at a glanceChallenges of running global telephony Advantages of Amazon Connect Global TelephonyoEasy to migrateoReliability&RedundancyoGlobal ReachoFully ManagedoLower Cos

5、tUse Case:AnyCompany Travel 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Amazon Connect Global Telecoms at a glance710+Billions of Minutes per year16M Interactions per Day19 Years Delivering Cloud Telephony at Scale44+Telephony Providers150+Inbound countries,230+Outbound destin

6、ations Running Amazons global contact centers since 2006.And growing our coverage year by year.In 11 AWS regions across the world.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its