利用 Amazon Connect 加速全球联络中心现代化 [重复].pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.B I Z 3 2 1Accelerate global contact center modernization with Amazon ConnectMichael GoligorskyPrincipal Solutions Architecthe/himMichael ColverPrincipal Technical A

2、ccount Managerhe/him 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Amazon Confidential and Trademark.of cloud contact center migrations end in failure or face significant obstacles40%Everyone says that cloud cont

3、act center modernization is easy.But few talk about the hard part.In this session we will.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AgendaThe Why-The Allure and the RealityThe What-Deconstructing the Migration Puzzle The How-A Phased Migration Playbook The Proof-Customer Suc

4、cess Story Whiteboarding Cloud Migrations Insights You Can ApplyResources-Take It,Apply It.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Amazon Confidential and Trademark.20242025 Metrigy3.320242.42025Number of b

5、ad interactions before leaving a brandNumber of bad interactions before leaving a brand 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Amazon Confidential and Trademark.Higher satisfactionCost ControlWhy customers

6、 choose Amazon ConnectScale and resiliencyInnovation velocityUnified applicationMore efficiencyTechnology consolidationGenAI and AI at the coreUnified view of the customerImproved security,governance,and compliancePay as you goScalability up and downContinuous modernizationAutomation and simplificat