3061 - 智能体人工智能时代的业务自动化.pdf

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1、Orlando,FLOctober 69IBM TechXchange 2025Session 3061The Evolution of IBM Business AutomationMatt WartaDirector Product ManagementIBM Business AutomationBusiness Automation in the Era of Agentic AIWhat you will learn in this session01020304Why AI Agents&Business AutomationIBM Business Automation Stra

2、tegyBusiness Automation as an Agentic Platform How You can Shape the Future IBM TechXchange|2025 IBM CorporationIBM TechXchange|2025 IBM Corporation3higher quality higher quality in work completed with AI tools1 decrease in time decrease in time to complete tasks when using AI tools140%40%more tasks

3、 completed more tasks completed in total with the help of AI tools112%12%25%25%By 2028,1/3 of interactions with generative AI will use autonomous agents for task completion2AI agents will drive the next waveAI agents will drive the next waveof knowledge worker productivityof knowledge worker product

4、ivityGartnerHBSHBSHBSIBM TechXchange|2025 IBM Corporation4An AI agent is an application that can act autonomously to understand,plan,and execute a specific task.AI agents use LLMs to reason and can interface with tools,other models,and other IT systems to fulfill user goals.What is an AI agent?Agent

5、InputOutputInstructions&GuidelinesKnowledgeToolsAgentsPlanExecuteReflectIBM TechXchange|2025 IBM Corporation5IBM TechXchange|2025 IBM CorporationBeyond Either/Or:The Power of Beyond Either/Or:The Power of Hybrid IntelligenceHybrid IntelligenceImagine if your process automation systems were like your

6、 personal navigation system:Your position is displayed through consistent and reliable outcomes by following fixed roads and static dataignoring dynamic real-world conditionsYour GPSYour GPSDynamic environmental factors like weather and traffic are continuously monitored and shared in real timeDynam