1835 - 用于电信行业自动化 RFP 分析的生成式人工智能.pdf

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1、 RFP Analysis Using AIAMALIA Adoption of AI by Telco companies Entel Digital is a VP of ENTEL SA,focused on IT business in the B2B sector of ENTEL SA.Two studies(2025)from McKinsey and the World Economic Forum(WEF)are presented,showing that telecom companies(Telco)must leverage the use of AI to enha

2、nce customer experience(CX),optimizing the design and delivery of services,as well as the generation and analysis of customer documentation*Mckinsey Scaling the AI-native telco*WEF Artificial Intelligencein Telecommunications(2025)Value Stream Map Proceso de comercializacinClientClientRFPProposalOpp

3、ortunityOpportunity AnalysisAnalysis *Evaluate opportunity*Qualify opportunitySales AreaThe goal is to reduce the total lead time;for this,it is necessary to focus on reducing the time used by the pre-sale.*Evaluate solutions*Generate Design*Technical Proposal*BOM&CostPre-salesFinancial Analysis*Eco

4、nomic OfferEconomic EvaluationProposed Adjustment *Presentation*Proposed revisionSales Area5%85%5%5%Solution DesignProblem Analysis When analyzing the issue of the time consumed during the pre-sales phase,the majority of the time is spent understanding the RFP and searching for a technical solution

5、for it.It was decided to explore a general AI solution to establish answers to the most relevant questions that any pre-sales team must address and quickly converge on a technical solution.In-depth analysis reveals that 80%of the time,there is a set of 20 key questions that must be answered in respo

6、nse to an RFP to converge on a correct design(technical solution and associated costs).The final solution is to implement a large language model(LLM)along with a set of prompts that enable responses to these 20 inquiries.This is how Amalia was created.Technica