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万国邮政联盟:2020年邮政发展报告-在重大危机中实现更高绩效(英文版)(32页).pdf

上传人: B**** 编号:22250 2020-11-06 32页 4.77MB

1、Postal Development Report 2020 Achieving higher performance amid a major crisis October 2020 Postal Development Report 2020 Achieving higher performance amid a major crisis International Bureau Executive Office (DIRCAB), Research and Strategy Programme October 2020 2 POSTAL DEVELOPMENT REPORT About

2、this report This report benchmarks the situation of postal development around the world in 2020 a crucial topic owing to the important role played by the postal sector in promoting socio-economic development. The analysis is based on the Integrated Index for Postal Development (2IPD), which draws on

3、 a wide range of postal (big) data from numerous sources to provide a composite picture of postal development in 170 countries. Switzerland tops the list, followed by Austria, Germany, the Netherlands and Japan, with the top 10 mostly made up of advanced economies. There are also encouraging results

4、 among regional leaders, such as Poland, Singapore, Tunisia, Brazil and Ghana. The report discusses the considerable impact of COVID-19 on the postal sector through the lens of the 2IPD. The analysis reveals that the reliability of the international postal supply chain has been re-established, after

5、 considerable disruptions in March and April 2020. Nevertheless, a major consequence of the pandemic is that the postal network is still less connected and far-reaching than it was a year ago. While the operators of most advanced economies appear to be resilient to the economic shock, in most develo

6、ping countries the battle for the relevance of the sector is gathering pace. Authors: Mauro Boffa, Ferno De Borba and Lukasz Piotrowski. Copyright 2020 Universal Postal Union. All rights reserved Except as otherwise indicated, the copyright in this publication is owned by the Universal Postal Union

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本文是《2020年邮政发展报告》,主要内容包括: 1. 介绍了邮政发展指数(2IPD)的计算方法,该指数基于四个支柱:可靠性、可达性、相关性和弹性,对170个国家的邮政发展情况进行评估。 2. 2020年排名中,瑞士、奥地利、德国、荷兰和日本位列前五,前10名中大多数为发达国家。 3. COVID-19疫情对邮政发展产生了重大影响,导致国际邮政供应链可靠性下降,国际网络连接性降低,邮政服务需求可能难以恢复。 4. 发达国家的邮政服务在应对疫情冲击方面表现出更高的弹性,而发展中国家面临更大的挑战。 5. 报告建议,邮政运营商应提高服务质量,扩大网络覆盖,增加服务种类,以吸引和留住在线购物客户,从而提高邮政服务的相关性。
2020年邮政发展报告揭示了哪些关键趋势? COVID-19对邮政部门产生了哪些影响? 邮政部门如何应对未来挑战?
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