建立世界上最大的知识管理 RAG @ CVS Health.pdf

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1、2024 Databricks Inc.All rights reservedDESIGNING DESIGNING ENTERPRISE ENTERPRISE RAG SYSTEMSRAG SYSTEMSErik Widman,Ph.D.Erik Widman,Ph.D.Lead ML Director CVS HealthLead ML Director CVS Health6.10.246.10.2412024 Databricks Inc.All rights reserved1963 Founded in Lowell,MA2006-Expansion into healthcare

2、 services2018 Acquisition of Aetna2020s Technology and value based healthcareF6 company Revenue$322B 11%YoY increaseProfit$8.3B100%YoY increase 300,000+corporate colleagues200,000+retail employees10,000 retail storesHISTORYBUSINESSSCALEHISTORYBUSINESSSCALE2CVS HEALTH AT A GLANCECVS HEALTH AT A GLANC

3、EFrom humble beginnings to F6 healthcare companyFrom humble beginnings to F6 healthcare company2024 Databricks Inc.All rights reservedRetail PharmacyPharmacy Benefits Retail PharmacyPharmacy Benefits ManagementManagementHealthcare ServicesHealthcare Services3OUR LINES OF BUSINESSOUR LINES OF BUSINES

4、SPrescription and over-the-counter drugsManage prescription drug benefits for company employeesWalk-in medical servicesCVS Health is much more than a pharmacyCVS Health is much more than a pharmacySpecialty PharmacySpecialty PharmacyHealth InsuranceHealth InsuranceInIn-Home and Primary careHome and

5、Primary careAdvanced medications for chronic diseasesMedical,dental,vision,prescription drugsValue-based care2024 Databricks Inc.All rights reservedMany knowledge sourcesNew vs.existMany knowledge sourcesNew vs.existinging colleaguescolleaguesSpeed of changeSpeed of change4FINDING INFORMATION CVS HE

6、ALTHFINDING INFORMATION CVS HEALTHSharePointServiceNowConfluenceHomegrown solutionsDont know where to searchExisting search performs poorlyDomain expertise+Word of mouthRebranding+reorganizationContinuous updates of policies and documentationDocument migrationChallenges with being a large companyCha