面向现代运营的AI驱动自动化（由PagerDuty赞助）.pdf

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1、December 2025 AI-Driven Automation for Modern OperationsNora JonesVP,Product DevelopmentTom LeamanVP,Site Reliability EngineeringDecember 1st,2025AI&Automation+Responder assistedResponder-led+AI assistancePartially UnderstoodWe have seen this before and know potential remediationsNew&NovelBrand new

2、or complex work requiring expert attentionWell UnderstoodThis scenario has been seen before and we know exactly what to do100%AI&AutomationOperational Reality:Shift to AI&Automated OpsHow It Comes TogetherTRIAGEDIAGNOSEDETECTREMEDIATECONTINUOUS LEARNINGDeveloper ToolsProductionSystemsTESTBUILDDEPLOY

3、Point LLMs towards previous incidentsUnearth the value already sitting within your systems from previous incidents.Use LLMs for patterns that might now be visible to the human eye.Invest in foundational knowledge setsWell-formatted knowledge sets can unlock and increase the frequency of“well understood”.Standardizing tooling and processes improves performance.Leverage current processesUse agents to reduce context switching and coordination costs.Back test agentic solutions to increase accuracy.Key TakeawaysThank you