利用 AWS 和德勤助力 Lincoln Financials 实现基于 Gen-AI 的客户体验转型（由德勤赞助）.pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.A I M 2 1 3-STalbert ThomasGaurav VohraTransforming Lincoln Financials Gen-AI powered CX with AWS&

2、DeloitteDivisional CIOAI,Data and Corporate TechnologyLincoln Financial GroupManaging DirectorAI&Data EngineeringDeloitte Consulting Lincoln Financial is the marketing name for Lincoln National Corporation and its affiliates.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Agenda T

3、ransforming Financial Services with GenAI Key Capabilities and Foundational Blocks Our Enablement Strategy Where do we go from here 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.IT VisionLincoln FinancialDriving IT AI and Data Strategy:Fostering the integration of advanced AI an

4、d data technologies to enable and augment strategic goals across the enterpriseLeading Advanced Engineering Enablement:Leading the next generation of AI and automation software development life cycle practices and delivery models across IT organization Corporate Function:Setting the vision and manag

5、ing the development of enhanced technology capabilities across the Corporate Functions to drive efficiency and enhanced decision makingFostering Innovation:Implementing architecture and governance frameworks to prioritize impactful use cases and align technology with business objectives at scaleValu

6、es-Driven Leadership:Upholding integrity,responsibility,and innovation in all IT initiatives to support our missionTalbert Thomas Divisional CIOAI,Data&Corporate Technology at Lincoln Financial 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Enterprise AI-led business transformati