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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.S P S 3 1 2Modernizing Global Payment Processing:Moving from Mainframe to AWSStephen Clarke(He/Him)Director,Global Financial ServicesAWS Enterprise SupportGanesh Som
2、askandan(he/him)Vice President,Digital Experiences TechnologyGlobal Payments 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2024,Amazon Web Services,Inc.or its affiliates.All rights reserved.Industry leaders are b
3、uilding and operatingon AWS 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Evolution of AWS SupportAWS Enterprise Support15-minute response for Business-critical casesProactive RecommendationsCost and Capacity OptimizationAWS Incident Detection&ResponseBusiness-critical workload
4、monitoring5-minute response for critical alarmsPre-defined runbooks and response plans AWS Countdown PremiumCritical event planningDesignated specialist engineersLive event support 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Critical pillars for mission-critical operationsProa
5、ctive risk prevention strategiesRapid incident response timesContext-aware expert guidance when you need it 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Introducing:Unified Operations PlanUnified OperationsYour Extended AWS Team-Designated context-aware expertsCustom Playbooks&
6、Runbooks-Tailored to your specific applications and needsProactive Risk Management-Early warning systems and continuous resilience testingCritical Event Support-Expert guidance for migrations,launches,and peak traffic events5-Minute Critical Incident Response-Expert engineers engaged within 5 minute