1、Tourism,Leisure&Hospitality Business Survey 2025Tourism Business SurveySponsored byCreated by2|Tourism,Leisure&Hospitality Business Survey 2025 Data collected from businesses in March and April 2025What makes the sector so appealing to visitors,so that they come back time and time again?Is the answe

2、r Resilience?Or should that be Resilient?Lets not debate that,but the meaning of resilience is:The ability to be happy,successful,etc.again after something difficult or bad has happened.An alternative is;The ability of a substance to return to its usual shape after being bent,stretched,or pressed.Ri

3、ght now you can appreciate that is how the sector feels.The East Anglia tourism,leisure and hospitality sector continues to operate in a period of instability and uncertainty caused by factors beyond its control.Reflecting back to the pandemic years,there were some real challenges talk was about fir

4、st hit;hardest hit;and longest hit.The weather certainly helped,and the boosts that saved many flexible furlough,grants and loans shouldnt be overlooked.But customer behaviours and buying habits changed.All the talk seemed to be about finding the new normal.Then came the cost of living crisis,the en

5、ergy crisis,rising interest rates and inflation.Certainly not normal.It,however,put pressure on the sector and customers ability to spend on anything but essentials.They needed encouragement to go out and spend and left decisions later and later.For 2025,we face the challenges of free-flowing legisl

6、ation and government policy that really isnt helping our sector.Highly reliant on staff to generate revenue,the four-fold impact of above-inflation National Living Wage,Minimum Wage age tier transition,Employers NIC rate increase,and the reduction in NIC thresholds has added considerably to operatin