1、The Next NormalThe future of airports:Seamless,automated,and personalized November 20251The future of airports:Seamless,automated,and personalizedAirports have existed for more than a century.New technology could help revitalize their infrastructurefor both air travelers and airport staff.In this ed

2、ition of The Next Normal,we examine how innovations such as AI,biometrics,and flying taxis could transform the airport experience.In this editionGate expectations:Perspectives on the future of airportsTomorrows airports could feature fewer bottlenecks,less anxiety,and more flying taxis.2The future t

3、akes flight at Singapore Changi AirportChangi Airport Groups Executive Vice President Lim Ching Kiat discusses efforts to create the airport of tomorrow.Amsterdams 109-year-old airport prepares for its next centurySchiphol Chief Financial Officer Robert Carsouw details the airports efforts to renew

4、and rebuild with an eye on the future.A flight plan for everyoneSenior airline executive and inclusion advocate Michael Swiatek outlines the changes required to enhance travel experiences for those with disabilities.Charting the futurePreparing airports for more planes and passengers6101419Related r

5、eading202The future of airports:Seamless,automated,and personalizedAirports have been around for more than a century,and their core purposes havent changed.But new technologies are poised to transform both passenger experiences and back-end operations.In six videos,McKinsey experts examine how tech

6、innovations could reshape how airports look,feel,and function in the decades to come.Seamless check-inKelly Ungerman:The airport today,I think we would all say,sometimes feels a little chaotic and crowdedfull of friction from the time you pull up to the curb to the time that you board at the gate.Th