1、How to evaluate a Conversational AI solutionBuyers Guide2Table of contentIntroduction .3Five most common problems .4Benefits of Conversational AI .6Pitfalls to avoid .8Seven key capabilities .10Four questions to ask in your RFP .12Deployment wisdom from experts in the field .14Conclusion .16Introduc

2、tIon3How to Evaluate a Conversational AI SolutionWhen evaluating a conversational AI solution,it is important to ensure that the solution meets certain key criteria,particularly the critical capabilities required to meet your organizations needs.This guide gives you the must-have features and capabi

3、lities to look for when evaluating a conversational AI solution,including the five most common problems and the four most important questions to ask when creating an RFP for your organizations use case.In addition,the guide describes the real-world benefits that can be attained from a conver-sationa

4、l AI solution,the potential pitfalls to avoid,and expert tips for successful implementation.Introduction4Although conversational AI offers significant benefits,not all conver-sational AI solutions are created equal.Understanding the problems associated with conversational AI systems can help you mak

5、e informed decisions during the selection process.To weed out the less capable solutions,learn whether a solution has the following weaknesses:Five most common problems Forewarned is forearmed:These platform weaknesses can undermine the success of your conversational AI effort FIve most common probl

6、ems 5Limited context understanding.Conversational AI systems often fail to retain or understand context,leading to irrelevant or repetitive responses.For instance,if a user provides information in one message,the virtual agent might not use it in subse-quent interactions.Over-reliance on predefined