1、KPMG I the Difference.A blueprint for creating citizen-centric value through AI-driven transformationIntelligent governmentKPMG I the Difference.Contents03Foreword21Building the intelligent government04Introduction26The first phase:Equipping government teams for AI adoption0811Report findingsAI and

2、the citizen experience343640The third phase:Becoming orchestrators of intelligent public ecosystemsKey considerationsConclusion06At a glance30The second phase:Embedding AI in the flow of public service delivery 2025 Copyright owned by one or more of the KPMG International entities.KPMG International

3、 entities provide no services to clients.All rights reserved.Intelligent government:A blueprint for creating citizen-centric value through AI-driven transformation|2From aging infrastructure to strained public services,the demands on the public sector have never been greater.Against this backdrop,ar

4、tificial intelligence offers a compelling opportunity,not just to increase efficiency,but to reimagine how governments deliver value to citizens.This report captures insights from senior government AI leaders across nine countries.It highlights a growing ambition and a sobering reality:Most public s

5、ector organizations remain in the early stages of AI maturity.While the belief in AIs potential is high,structural barriers,legacy systems,siloed data,risk aversion and low trust are impeding progress.AI adoption in government is stalled as government organizations struggle to move beyond pilots and

6、 trials into full operationalization.Encouragingly,KPMGs research shows signs of meaningful adoption in areas such as healthcare triage,fraud detection,digital service centers and predictive maintenance.Although there are variations across countries,pockets of innovation in each demonstrate whats po