1、Amadeus InsightsAmadeus.Its how travel works better.How will technology transformConnected Journeys:travel in the next decade?2ContentsAmadeus InsightsTransforming TravelAmadeus.Its how travel works better.Contents04 Foreword06 Whats in it for Travel and Hospitality?Setting the scenePart 1:Industry

2、and Technology OverviewPart 2:The end-to-end journeyClosing11 Defining Transformation42 The booking experience 47 The corporate travel booking experience53 The check-in experience 59 The security experience 63 The pre-boarding experience 67 The in-flight experience 71 The baggage experience 75 The d

3、isruption experience 81 The hotel experience86 The loyalty experience 91 The payment experience96 The transfer experience23 Knowing when to act30 Managing Disruption100 Conclusion101 Methodology and Contributors3Setting the sceneAmadeus InsightsTransforming TravelAmadeus.Its how travel works better.

4、Setting the scene04Foreword06Whats in it for Travel and Hospitality?4Setting the sceneAmadeus InsightsTransforming TravelAmadeus.Its how travel works better.If you think back to your last trip,whether for business or pleasure,its easy to think of it as a single journey.Getting from A to B.But throug

5、hout one journey there is a series of micro-journeys with technology at the core.This is the job Amadeus has orchestrated for over three decades.Together with our partners and customers,weve come together as a global industry aiming to deliver the best experience for travelers with the least frictio

6、n possible.Theres no denying that moving billions of people around the world is a complex business.Events(such as weather)and logistical or operational issues need to be planned for,mitigated and dealt with as if it is just another normal day.And when you consider how many millions of travelers have