1、FUTURE OF RETAILR.E.T.AI.L in 2025 and beyond Five imperatives to win August 2025 By Abhay Varma,Sanjay Chari,Suzanne DSilva and Eren AkyayliBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG wa

2、s the pioneer in business strategy when it was founded in 1963.Today,we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersempowering organisations to grow,build sustainable competitive advantage,and drive positive societal impact.Our diverse,global

3、teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change.BCG delivers solutions through leading-edge management consulting,technology and design,and corporate and digital ventures.We work in a uniquely collaborative model across the

4、 firm and throughout all levels of the client organisation,fueled by the goal of helping our clients thrive and enabling them to make the world a better place.ContentsIntroduction 04 Imperative 1:Respond to the rise of e-Tailers 05 Imperative 2:Embrace the Next-Gen Shopper (Gen Z and Gen Alpha)07Imp

5、erative 3:Thrive with productivity improvements 10Imperative 4:Turbo-charge retail with AI 12Imperative 5:Lead differently in the new workplace 14Conclusion 17BOSTON CONSULTING GROUPR.E.T.AI.L IN 2025 AND BEYOND 4R.E.T.AI.L in 2025 and beyond Five imperatives to win e-Tailers like Amazon,Temu and Sh

6、ein,which were not considered sizeable competitors a few years ago,are growing their market share and reshaping consumer expectations The Australian shopper base is more diverse than ever,and businesses are still learning about Gen Z and Gen Alpha who are coming online as new shoppers Stagnating pro