1、Funerals market Review of market outcomes 9 February 2024 Crown copyright 2024 You may reuse this information(not including logos)free of charge in any format or medium,under the terms of the Open Government Licence.To view this licence,visit www.nationalarchives.gov.uk/doc/open-government-licence/o

2、r write to the Information Policy Team,The National Archives,Kew,London TW9 4DU,or email:psinationalarchives.gsi.gov.uk.2 Contents Page 1.Summary.3 2.Introduction.7 3.Information collected from funeral directors and crematorium operators.9 4.Findings.12 5.Analysis of market outcomes.15 Appendix A:Fu

3、neral directors detailed findings.18 Appendix B:Crematorium operators detailed findings.19 3 1.Summary 1.1 On 18 December 2020,the Competition and Markets Authority(CMA)issued its final report following a market investigation into the supply of funerals and related goods and services in the United K

4、ingdom.1.2 The CMAs investigation identified problems in the funerals sector and proposed a package of sunlight remedies to address those problems.The remedies,including the legally binding Funerals Market Investigation Order 2021(the Order),are intended to support customers when choosing a funeral

5、director or crematorium and to place the sector under greater public scrutiny.1.3 The CMA investigation also recommended that the CMA Board should:(a)actively monitor market outcomes in the funerals sector,in order to identify and,where possible,address any harmful behaviour;(b)publish an annual rev

6、iew of market outcomes in the funerals sector;and(c)consider at the earliest opportunity,when the impact and consequences of the COVID-19 pandemic on the funerals sector are sufficiently understood and the sector is more stable,whether to consult on a future market investigation reference(MIR).1 1.4