1、The State of Intelligent Automation 2025How Shared Services are Transforming in the AI EraIn partnership with.Table of ContentsForeword:The State of Intelligent Automation 20253Introduction:The Digital Ecosystem in 20254Mapping Momentum:Adoption Rates&Maturity5From Vision to Value:Accelerating the I

2、A Journey6The Automation Overload:Why More Isnt Always Better9The Role of RPA in 20259The Next Frontier:The Rise of Agentic AI10Inside the AI Playbooks of Leading GBS Organizations112025 and Beyond:Whats Next in IA?14Beth BrownEditor&Digital Content ManagerSSON Digital2|The State of Intelligent Auto

3、mation 2025 SSON 2025Foreword:The State of Intelligent Automation 2025By Doug Shannon,Global Intelligent Automation&Generative AI Leader Weve reached a moment in the evolution of intelligent automation where more options no longer mean better outcomes.Enterprises today are facing what I call“automat

4、ion overload,”where the proliferation of tools and platforms creates complexity,not clarity.Shared Services and Global Business Services have become the proving grounds for whats next,yet they are often asked to sprint toward innovation without the strategic scaffolding required to sustain it.This r

5、eport highlights what Ive seen firsthand,the past five years gave us an abundance of automation choices,but its the next five that will demand discernment,orchestration,and integration.RPA and OCR,once transformative,are now commoditized.They work quietly in the background,much like plumbing,essenti

6、al,but no longer exciting.The real story of 2025 is how leaders choose to integrate these foundational layers with emerging capabilities like Agentic AI and Augmented Intelligence.Agentic AI,in particular,stands out as the frontier,a shift toward systems that act,decide,and adapt with minimal human