1、2025 Banking Website Performance Benchmark ReportHelping banks turn performance data intocompetitive advantage by focusing on whatcustomers actually experience.10.7s wait times in Africa;2x slower than North AmericaBank of America users in Africa face load times over10.7 seconds,double the delay see

2、n in North America.Key takeaways2Banking Website Performance Benchmark Report 2025Big-name banks miss the top 30Despite their size,some of the most recognizedbanks didnt crack the top 30.UBS(#1)and StateStreet(#3)outperformed with cleaner,faster sites.Digital experience varies by1000%+across banksSc

3、ores ranged from 8 to over 90.DNS times varied by1200ms,and CLS scores spanned from 0.00 to 1.56.Only 1 in 4 banks load in 3 secJust 25%achieved Document Complete times under 3s.Half took over 5s;some exceeded 9s.While 75%maintained near-perfect availability,a few lagged significantly.99.9%uptime fo

4、r most.butsome dropped to 90.7%Catchpoints Professional Services team conducted performance tests on 49 bankingwebsites.Heres how the data was collected and scored.TimeframeAll data in this report was collected between April 1st and April 14th,2025,providing aconsistent two-week snapshot of performa

5、nce across the industry.Monitored PagesFor each bank,we monitored the public homepage,focusing on the initial user experiencefor typical visitors.This allowed for consistent comparison across institutions.It should be noted that this analysis is limited to homepage performance and may notreflect the

6、 performance of the broader web experience.LocationsTests were executed from 123 global monitoring agents,simulating end-user trafficacross a diverse range of geographies:26 agents were based in the United States 97 agents were located internationally,including locations in the UK,Germany,SouthAfric