1、2025 Consumer Survey:CanadaFraud,Identity,and Digital BankingSurveyWhat do your customers think about how financial services organizations manage fraud and identity verification?You want to attract and onboard new customers and provide them with experiences that delight.At the same time,you must pro

2、tect your organization,customers,and the victims of identity theft from fraud.Read on for more insight from our consumer survey to understand what your customers think about how you protect them.1,000 Canadians surveyed April 2025This online survey was conducted by an independent research company ad

3、hering to research industry standards.The survey collected responses from 1,000 adults,and it concluded in April and May of 2025.This was part of a project surveying approximately 18,000 consumers in 18 countries:Brazil,Canada,Chile,Colombia,Germany,India,Italy,Netherlands,Mexico,South Africa,Thaila

4、nd,Philippines,Spain,UK,USA,Malaysia,Singapore,and Indonesia.232%of respondents ranked good fraud protection as their top consideration when selecting a new account,making it the number one priority for customers.Good fraud protectioncontinue to be exploited to open financial accounts an experience

5、reported by 6%of respondents,which could translate to over 1.8 million people.Stolen identitieson applications is seen by many as acceptable nearly a third of people say its either normal behavior or justifiable in certain situations,highlighting the high risk of first-party fraud.Exaggerated income

6、are a favorite security choice.62%either like or have a strong preference to use fingerprints and 81%rate their security as good or excellent.Finger&face scansthat are too difficult or time-consuming can drive customers away 20%will abandon the process of opening a checking account if it becomes too