1、 and Hospitality Reputational Risk Report 2024/2025Global survey by Willis,a WTW company Leisure and Hospitality Reputational Risk Report 2024/2025/3CONTENTSIntroduction 4Key findings 4Reputation risk landscape 5Risk and crisis management 7Financial readiness and resilience 10Six steps to reputation

2、 risk resilience in 2025 12Conclusion 13Survey sample and methodology 14About the surveyWho 100 senior leisure and hospitality executives responsible for risk strategy across their organization,including directors of finance,risk,marketing,HR,and communications.Where Countries in Europe,Asia Pacific

3、,North and South America and Africa.Size All companies had revenue over US$1 billion with a significant number over US$5 billion.Find full details of our sample and methodology on page 14.4/Leisure and Hospitality Reputational Risk Report 2024/2025Introduction How are reputations at risk in leisure

4、and hospitality?Key findingsCyber-attack is no.1 reputation risk77%of leisure and hospitality firms in our survey put the potential fallout from a cyber-attack among their top risks to reputation,up from just 17%in 2023.ESG concerns grow despite backlash65%of leisure and hospitality firms named envi

5、ronmental issues among their top reputational concerns,while 60%cited governance,as ESG becomes embedded in law in many countries.Firms manage reputation as a risk 92%said they have a formal process in place for assessing and managing reputational risks,with 24%saying this is linked to board key per

6、formance indicators(KPIs),up from 21%in 2023.Crisis teams are stronger 93%say they have a formal team that trains together and responds to negative publicity events,with 28%saying this is linked to KPIs up from 21%in 2023.Financial impact modeling is low11%said they had a great deal of modeling capa