1、GBS as a Catalyst for Growth From Cost Center to Strategic Value DriverRESEARCH INSIGHT REPORTSurvey AnalysisSponsored byStrategic Partnerships Drive Growth AgendaToday,global enterprises face unprecedented challenges.These include navigating geopolitical tensions,adapting to rapid technological adv

2、ancements,and managing complex supply chains.Amidst these hurdles,Global Business Services(GBS)emerges as a pivotal catalyst for sustainable growth,standing as a cornerstone for global enterprises,enabling them to navigate economic uncertainties and achieve sustainable growth in an increasingly comp

3、lex world.This report highlights the findings of a recent survey conducted by SSON Research&Analytics.The results provide valuable insights into the strategic importance of GBS in driving enterprise growth and thus shifting from cost-containment towards core business support and the front office.Spe

4、cifically:81%of organizations view GBS as strategically important to growth,and 55%report full alignment between GBS and board-level prioritiesThe data suggests a growing trend toward strategic partnership,though execution capabilities vary significantly.Our research highlights the successes of GBS

5、in driving enterprise growth but also the hurdles that stand in the way,offering leaders actionable insights to advancing their agenda.Barbara Hodge Global Editor SSON Research&Analytics Table of ContentsStrategic Partnerships Drive Growth Agenda 2GBS:A Vehicle for Growth 3Introduction 5Key Research

6、 Findings at a Glance 6What the Survey Results Mean for GBS Leaders 7Challenges and Barriers 10Opportunities for Growth 11Best Practices for Leveraging GBS to Drive Growth 12Actionable Insights 13The Future of GBS:AI Agents as Catalysts for Value Creation 142|GBS as a Catalyst for Growth SSON Resear