1、Sponsored by:BEYONDINCREMENTALGAINS:Unlocking Full Enterprise Value with AI-First GBSBeyond Incremental Gains:Unlocking Full Enterprise Value with AI-First GBS SSON 20252Executive SummaryIntroduction:Evolving GBS&GCCs LandscapeEvolution PitfallsUnified AI Platform Approach&Strategic ConsiderationsSt

2、rategic Imperative:Agentic AI in GBS Case Studies:Real GBS Transformation with Unified AI PlatformA Roadmap to Achieve an AI-enabled GBSConclusionTable of Contents SSON 2025351114181347Beyond Incremental Gains:Unlocking Full Enterprise Value with AI-First GBS SSON 20253In an era of intensifying comp

3、etitive pressures,evolving customer expectations,and seismic technological disruption,Global Business Services(GBS)and Global Capability Centers(GCCs)stand at a critical inflection point.GBS and GCCs are no longer back-office extensions but are fast evolving into strategic partners of enterprises fo

4、r digital transformation and AI innovation.Powered by cutting-edge advancements in Agentic AI and Generative AI,forward-looking organizations are leveraging these technologies to scale productivity,accelerate decision-making,and drive enterprise-wide,value-centric transformation.They have shifted th

5、eir value propositions beyond cost and operational efficiencies to customer excellence,competitive differentiation,and unlocking growth.This report distils strategic insights from senior AI and automation practitioners,shedding light on how organizations can transcend the limitations of fragmented a

6、utomation and embrace holistic,platform-led AI transformation.It challenges traditional thinking prioritizing incremental improvements and invites GBS and GCC leaders to reimagine their approach to AI,not as a siloed toolset,but as a strategic,transformative capability embedded across the business.F