1、 2024 Upstream Security Ltd.All Rights Reserved 2025 Upstream Security Ltd.All Rights Reserved1UNDER PRESSUREWhy After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data and AI 2 TABLE OF CONTENTSExecutive SummaryAnalysis MethodologyEV Disruption:How Chinas Rapid Innovation Is

2、 Reshaping Global Automotive QualitySignals from the Field:Understanding Recall Trends in the EV EraEV Recalls Accelerate Beyond Market GrowthSupply Chain Disruptions and the Proliferation of SDV Architectures Contribute to the Growth in High-Impact RecallsEVs Carry a Higher Risk of Larger-Scale Rec

3、allsEarly Detection Potential:Correlating Connected Vehicle Data with Warranty&Repair Order DataSupply Chain Blind Spots:Lower Detectability in Component-Related RecallsThe Anatomy of a Recall:Mapping the Data that MatterConsumer Complaints Expose the Complexity of EV&SDV Platforms and the Case for

4、Proactive DetectionConnecting the Dots:Proactive Detection is Expected to Drive Automakers After-Sales Quality StrategiesReferencess35691112131415171821232426 2024 Upstream Security Ltd.All Rights Reserved3 2025 Upstream Security Ltd.All Rights Reserved 2024 Upstream Security Ltd.All Rights Reserved

5、 2025 Upstream Security Ltd.All Rights Reserved3EXECUTIVE SUMMARYThe automotive industry is facing mounting pressure from surging warranty costs,rising recall volumes,ongoing supply chain disruptions,geopolitical uncertainty,and escalating consumer expectations,particularly as EVs and SDVs become th

6、e standard.Despite common assumptions that EVs should experience fewer quality issues due to their reduced mechanical complexity,recent data uncovers a different story.According to 2024 research by J.D.Power,Battery Electric Vehicles(BEVs)averaged 48%more quality problems than ICE vehicles.1 Owners