1、The old“rules”are changingoutsourcing is an essential capability in transformation,innovation,and value creation.The Future of Outsourcing:Rethink Everything Outsourcings new era:From transactions to transformationsIts hard to tell whats moving faster these daysa companys business needs or the outso

2、urcing models that support them.Whats clear,though,is that both are changing,fast.And the organizations that understand this shiftand recalibrate how they design,contract,and manage outsourced servicesmay be better equipped to meet emerging challenges and prepare for whats ahead.2025 KPMG LLP,a Dela

3、ware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited,a private English company limited by guarantee.All rights reserved.USCS031170-1AIndeed,outsourcing is entering a new eraone defined not just by

4、location and labor arbitrage,but also by a more purposeful and strategic orchestration of technology,talent,and delivery models.Forward-looking organizations are now pursuing technology-enabled transformation through outsourcingleveraging artificial intelligence(AI),automation,and dynamic new partne

5、rship frameworks to modernize operations,enhance productivity,and access hard-to-find talent.At the same time,outsourcing is becoming more complex.What was once a relatively linear,transactional modeldefined by“lift-and-shift”strategiesis evolving into a multidimensional service ecosystem of provide

6、rs,global capability centers(GCCs),technology and automation layers,and hybrid delivery teams.This shift has been building over the past few years,driven by evolving business needs and new capabilities.But its now poised to redefine how companies design,manage,and extract value from outsourcing goin