1、SME COMPETITIVENESS OUTLOOK Executive Summary2025Transforming trade.Changing lives.45Thought leadersBusiness voicesStreet address:ITC 54-56,rue de Montbrillant 1202 Geneva,SwitzerlandPostal address:ITC Palais des Nations 1211 Geneva 10,Switzerland Telephone:+41-22 730 0111Fax:+41-22 733 4439E-mail:i

2、tcregintracen.orgInternet:http:/www.intracen.orgThe International Trade Centre(ITC)is the joint agency of the World Trade Organization and the United Nations.International Trade Centre 2025A digital transformation roadmapAbout the ReportThis SME Competitiveness Outlook sets out what a digital transf

3、ormation looks like for small and medium-sized enterprises.Featuring insights from the International Trade Centres new Enterprise Digital Transformation Index,a metric that assesses how firms are adopting new technologies,it shows what challenges or circumstances may hold these businesses back in an

4、 increasingly digital age.The report also identifies the key enablers for firms to digitally transform infrastructure,skills and regulations while setting out what they can do when these enablers are absent to make up for what the environment lacks.The report unveils a Digital Transformation Action

5、Plan for decision makers at the national and international levels.This roadmap provides a menu of options that decision makers can adopt depending on a countrys needs and circumstances and reflects the key elements that must be in place to ensure that firms can benefit fully from the digital economy

6、,and that no one is left behind.ContentsForeword 2At a Glance 4Executive Summary 6Digital technologies matter for firm productivity 6Need and location influence whether firms adopt digital technologies 8Enabling the environment for digital transformation 10Making up for what the environment lacks 12