1、AI Verticalization for TelcoWhitepaperTable of contentsAbstract3pageThe Value of AI Verticalization4Telco-Grade Agents5Enterprise-Grade Agents10From Theory to Practice140102030405 2025 Amdocs.All rights reservedAI Verticalization for TelcoThis document explores the transformative potential of AI ver

2、ticalization within the telecommunications industry.By customizing AI capabilities to meet industry-specific needs,companies can enhance efficiency,effectiveness,and trust.The document delves into the specific functionalities required for AI agents to support telecommunications companies,focusing on

3、 both telco-grade and enterprise-grade agents and their operations.Key topics include the unique attributes and requirements of telco AI agents,such asunderstanding telco terminology,ontology,and context.Also covered is the integration ofadvanced technologies from Amdocs,NVIDIA,and AWS to deliver pe

4、rsonalized customerexperiences and robust operational capabilities.Additionally,practical frameworks for AIagents personality engineering and customer experience personalization are discussed.By providing a unified definition of telco-grade agents,this document provides readers with a comprehensive

5、understanding of the critical functions and benefits of AI verticalization for telecommunications.It concludes with a practical example,illustrating the transition from theoretical frameworks to real-world implementation through a collaborative project undertaken by Amdocs,NVIDIA,and AWS.Abstract 20

6、25 Amdocs.All rights reservedAI Verticalization for TelcoAI verticalization enhances agent design by tailoring capabilities to address industry-specific needs and functions.This approach ensures that agents acquire the domain-specific knowledge required to deliver more precise and relevant services.