1、GENERATIVE AI&THE TRANSFORMATION OF OPERATIONAL EXCELLENCE2025 INDUSTRY REPORTIn association withINSIDE:How generative AI is ushering in a new age of operational excellenceCase studies and guidance from Walmart,Electronic Arts and LenovoKey generative AI success factors and challenges“Modern OPEX re

2、lies on advanced technology,teamwork,sustainability and customer satisfaction.”Abhishek Soni,IT strategy advisorGenerative AI&the transformation of operational excellence2IntroductionThe potential of generative artificial intelligence(AI)for enhancing operational excellence(OPEX)is vast.Since the ex

3、plosive emergence of the technology in 2022,businesses of all sizes and across diverse industries have begun exploring how generative AI can streamline operations,improve efficiency and reduce costs.While the full extent to which generative AI will revolutionize operational performance remains uncer

4、tain,one thing is clear;the generative AI genie is well and truly out of the bottle.The need for modern businesses to prioritize the impact of this advancing technology is high.The PEX Report 2024/25,PEX Networks flagship industry research report,revealed that AI will be the biggest investment area

5、for enhancing OPEX and business transformation initiatives in the next 12 months.More than half(58 percent)of surveyed professionals said their organization has discussed potential AI projects,with operations leading the pack.“Generative AI is finding exciting applications across various settings th

6、at contribute to OPEX including customer service,manufacturing,product development,supply chain,finance,human resources and IT support,”says Debashis Sarkar,managing partner of Proliferator advisory&consulting.Generative AI is poised to revolutionize business operations with transformative benefits.