1、The future of public-sector digital servicesAchieving intelligent,cost-neutral service deliveryAbout the authorsHani Zein is a partner with Strategy&Middle East,part of the PwC network.Based in Dubai,he is a member of the technology,media,telecommunications,and digital practice in the Middle East.He

2、 specializes in helping technology service providers and government authorities develop distinctive digital and technological capabilities.He focuses on strategic planning,technology operating models,digital transformation programs,business-to-business operations,and customer experience management.K

3、arl Njeim is a principal with Strategy&Middle East.Based in Beirut,he is a member of the technology,media,telecommunications,and digital practice in the Middle East.He specializes in helping government authorities and technology companies build effective digital strategies.He focuses on strategic pl

4、anning,transformation programs,along with effective monetization and delivery models.TawakkalnaSaleh Mosaibah is the chief executive officer(CEO)of Tawakkalna(which means We trust).He was previously the founding CEO of Ezditek,Saudi Arabias leading data center provider.Before that he was the founder

5、 CEO of stc pay,the digital wallet of Saudi Arabias largest telecom provider stc.He also served in stcs technology arm,STC Solutions,as vice president,marketing planning and alliances,and as cloud services vice president.About Tawakkalna and SDAIATawakkalna,created by the Saudi Data and Artificial I

6、ntelligence Authority(SDAIA),is a super-app that consolidates a wide range of government services into a single platform,simplifying access to services,information,documents,and communications.Aligned with the goals of Saudi Vision 2030,Tawakkalna aims to improve the quality of life in Saudi Arabia