1、AI in actionAI in actionHow gen AI and agentic AIredefine business operations#GetTheFutureYouWantTable of contents2Capgemini Research Institute 2025AI in action06Executive summary28Gen AI and agentic AI adoption is soaring10As organizations realize AI benefits,ROI concerns wane 36AI-driven process t

2、ransformations are delivering value across business operationsTable of contents3Capgemini Research Institute 2025AI in action54Preparing your organization for AI-powered business operations84Our services79Research methodology78Conclusion Who should read this report and why?This report is primarily i

3、ntended for senior executives in business operationsparticularly those leading functions such as supply chain,procurement,finance,and customer or people operations.It will also be valuable to CTOs,CDOs,and other technology and innovation leaders exploring the strategic role of Gen AI and agentic AI

4、in enterprise transformation.This report offers unique,data-driven insights into how Gen AI and agentic AI are being adopted across industries,with a focus on ROI trends,emerging use cases,and their tangible impact on core business functions.It also explores workforce implications,governance best pr

5、actices,and scaling strategiesmaking it a critical resource for leaders looking to move beyond experimentation and drive measurable value from AI investments in business operations.4Capgemini Research Institute 2025AI in actionWhat is AI,Gen AI,and agentic AI in business operations?In this report,“A

6、I,Gen AI and agentic AI in business operations”refers to the integration of traditional AI,AI-enhanced process automation(IPA),generative AI(Gen AI),and agentic AI into organizational workflows to improve efficiency,decision-making,and innovation.Key terminology used in the report:Artificial intelli