1、The Advisor Effect:Driving Retail Success by Re-Imagining the Role of the Client Advisor A CXG ReportAbout the AuthorsSilvia ColemanSilvia Coleman is the VP of Thought Leadership at CXG.She is a former investment banker and financial analyst with deep expertise in the luxury space,having covered bot

2、h the public luxury sector andadvised brands on strategic and business development issues in the private luxury sector.Prior to joining CXG,she worked for PricewaterhouseCoopers Securities,Shattuck Hammond Partners and ThreadstonePartners.She has lived and worked in Europe,South Africa and the US an

3、d brings a truly global perspective to her work.She holds a BComm(Hons)in Finance from the University of Natal,South Africa,a degree from Parsons School of Design,and is graduating this year with a Masters in Management from Harvard University(Ext School).Christophe CasChristophe Cas is the founder

4、and CEO of CXG,a leading global customer experience consulting and transformation agency for premium and luxury brands.Truly international in his perspective,Christophe has lived and worked in France,China,the UK,Spain,and the United States,and today,in the UAE.Christophe regularly contributes to ke

5、y publications,including Forbes and Luxury Daily.As a keynote speaker and a CX expert,he often shares luxury insights through key industry forums such as the EY Luxury Business Day and China Connect.A Harvard Business School alumnus,he is a member of many professional institutions including the CXPA

6、 and Forbes Agency Council,is an active mentor at Endeavor and has been nominated twice for the CEO Middle East Awards.Clement BarthelemyClement Barthelemy,EVP of Measurement at CXG,is a customer experience expert with extensive experience with premium and luxury brands.He currently leads CXGs globa