1、Human Capital ManagementNovember 2024Global Business Services Index Annual Report 2024ForewordMark Anderson Global Business Services LeaderSince taking on the role of leading PwCs Global Business Services industry,I have beenamazed todiscover fully what a diverse,inventive andresilientindustry this

2、is.For PwC,Business Services represents one of the largest global industries,and our fastest growing.We have over 45,000 clients in more than 50 countries,and are ourselves a constituent of aglobalindustry which is growing at an average of about 8%perannum.The economic and social impact of this indu

3、stry isstaggering.It employs more than 1 billion people worldwide and many of its constituents are the glue which binds broader industrial ecosystems and societies together.From legal advice to logistics,catering to security,harnessing AI to supporting education,delivering sustainability to testing

4、for healthand safety,business services firms fulfil avitalrole in all our economic futures.Despite its importance,we have found the business services industry to be generally understated and under-profiled in thought leadership and research.Which is why we felt the need to develop this index to prov

5、ide a platform for understanding andbenchmarking the performance of leading globalbusiness services firms.I hope you will enjoy reading this report and its subsequent iterations.In compiling it,we have usedourdeep sector knowledge and research teamsacross our global network.If you are interested in

6、finding out more about the industry,ourmethodology,or how your business services firmmight perform better in the market,please dogetin touch.PwC|Global Business Services Index Annual Report 20242ContentsPrevious pageNext pageThe 8 strategic sectors covered in PwCs Global Business Services Index base