美世利用自动化和人工智能转型知识管理.pdf

1、A business of Marsh McLennanwelcome to brighterTransforming KM with Automation&AI|MercerAPQC ConferenceApril 10,2025Lisa Weber Mercer KM LeaderJacek Wodarski Mercer KM InnovatorIntros and agendasJacek WodarskiKM Innovator11 years in KMMyer Briggs:ENTPKingdomality:Prime MinisterLisa WeberKM Leader26

2、years in KMMyer Briggs:ENFJKingdomality:Benevolent RulerTodays AgendaA.Background on Mercers KM programB.Automation&AI activities1.Assess automation and AI potential2.Plan3.Deploy&measure4.Re-deploy resourcesC.Wrap Up&Q&ABackground:Who we areMarshMarshMcLennanInsurance broking and risk management so

3、lutionsReinsurance and capital strategiesGuy CarpenterMercerHealth,wealth,and career consulting solutionsOliver WymanStrategy,economic,and brand consultingMarsh McLennan is a leading global professional services firm bringing together the best in risk,strategy and people.We are here.25K ees$5.5B rev

4、enueBackground:Mercers KM evolution2008 2017:Inconsistent and siloedLevel 2 APQC2025:Global Service DeliveryMercer+Marsh pilotDec 2024:4.392022-2024:Enterprise-wideMercer KM teamLevel 4 APQCPre-2008:InformalLevel 1 APQC2017 2021:KM unificationLevel 3 APQCWhats worked for Mercer:1.Knowledge of the bu

5、siness,solutions,clients,competitors2.Documented global processes3.Alignment with HR and Finance4.Strong partnerships5.Alignment of KM priorities to business priorities6.Experimentation and innovationBackground:Knowledge Domains(our“kaleidoscope”)Practices Solutions,Services,ProductsMarketing&Though

6、t Leadership and SalesOperations&TechnologyIndustriesMMC/sister company activitiesPulsing Topics(Covid,Russia-Ukraine,AI,etc.)Acquisitions&divestituresWhats worked for Mercer:Assigning knowledge domains to Knowledge Specialists who work with stakeholders/SMEs Assigning operational work to the Knowle