3416%20Solve%20Your%20Teams%20Communication%20Problem%20HANDOUT.pdf

1、10/16/241Solve Your Teams Communication Problem:The Illusion That it Has Taken Place Session 3416Glenn AndersonGlenn Anderson SpeaksGlennAndersonSGlennAndersonS1210/16/242Connect with people-keep their favorable attention and gift them with yours*“Got Your Attention?”by Sam Horn3Connect with people-

2、keep their favorable attention and gift them with yours*410/16/243 Warm up:go for a walk/rehearse Have a flexible game plan Give yourself home-field advantageCommand attention:Communication as a sport5Eyebrows Up!Did you know?Imagine.Confused people dont say yes610/16/244Make it repeatableIf people

3、cant repeat it,they didnt get itCondense your call toaction into eight wordsor lessTrue communication isnt what you say,its what the receiver takes away7Avoid jargon and the curse of knowledgeJargon buries the thing you want the other person to understandWhen you cant imagine what its like to not ha

4、ve that knowledgeKeeping you from considering the listener810/16/245How long will this take?The elephant in the room of every business transaction91010/16/246 Stop being selfish Grab their attention Write like a human Stay scannable Stop when enough is enough11Your email should answer five simple qu

5、estions1.Who are you?2.What do you want?(one sentence)3.Why are you asking me?4.Why should I do what youre asking?(“Why it matters”)5.What is the next step?1210/16/247 Get out of your own wayBecome a better spontaneous speaker13How to get out of your own way Dare to be dull Less is more Avoid stockp

6、iling Substitute attention for preparation1410/16/248Lets practice“getting out of your own way”1.Give an imaginary gift to your neighbor2.Neighbor”opens”the box and describes the gift inside3.Gift giver tells why they gave that gift 4.Reverse roles“Imaginary gift exchange”15Connect with people-keep