3171 Enhancing Client Engagements CEMEX's Digital Transformation with IBM Cloud Event Notifications.pdf

1、Copyright 2024 Cemex Innovation Holding Ltd.,Switzerland.All rights reserved.1Copyright 2024 Cemex Innovation Holding Ltd.,Switzerland.All rights reserved.MexicoEstadio BorregosCEMEXs Digital Transformation with IBM Cloud Event NotificationsSession 3171Digital Notification ServicesSeptember 20th,202

2、4Process&IT Global IT Services Application DevelopmentCopyright 2024 Cemex Innovation Holding Ltd.,Switzerland.All rights reserved.2Simon Daniel MoserAlberto Isaac Prez TaysPresentersCEMEXs Digital Transformation with IBM Cloud Event NotificationsIBM Distinguished EngineerCTO for IBM Cloud Container

3、 ServicesIBM Germany Research&DevelopmentApplication Development Manager at CEMEXCopyright 2024 Cemex Innovation Holding Ltd.,Switzerland.All rights reserved.33Copyright 2024 Cemex Innovation Holding Ltd.,Switzerland.All rights reserved.IntroductionCEMEX Digital PlatformCopyright 2024 Cemex Innovati

4、on Holding Ltd.,Switzerland.All rights reserved.4Cemex Go has revolutionized the way we interact with our customers.Designed for seamless,user-friendly experiences,Cemex Go allows effortless order placement,delivery tracking,and account management.This innovative tool provides real-time information

5、and unparalleled convenience at your fingertips,setting a new industry standard for exceptional service.Cemex Go positions us at the vanguard of digital transformation in the building materials sector,empowering our customers like never before.Since its launch in November 2017,CEMEX Go positioned it

6、self as the leading end-to-end multichannel platform for the building materials industry.Today,more than 50,000 customers use the platform,representing 93%of cement and 85%of ready-mix concrete customers.In the past 4 years,the companys net promoter score,the most widely used customer loyalty and sa