1、Gen AI in business operations2 Gen AI in business operationsTable of contentsGen AI in business operations1AI to gen AI and BPO adoption3Evolution of AI in the workplace3Gen AI:Applications,challenges and the future4Business expectations in the gen AI era5Expert voices weigh in on gen AIs impact at

2、workplace6McKinseys view on gen AI and workforce transformation 7BCGs perspective on gen AI and job satisfaction8Cognizants gen AI positioning9Our case studies of gen AI applications11Gen AIs impact on business process outsourcing sector12Stay relevant and capture maximum market share14Invest in gen

3、 AI today for tomorrows edge17About the authors 182 Gen AI in business operations3 Gen AI in business operationsAI to gen AI and BPO adoption The formal foundation of AI as a scientific discipline was established in the mid-20th century.The Dartmouth Conference in 1956 marked the birth of AI as a fi

4、eld of study,where pioneers like John McCarthy,Marvin Minsky and Allen Newell explored the potential of creating machines that could simulate human intelligence.Since then,AI has undergone significant transformations,leading to the current state of generative AI(gen AI).This evolution has had a prof

5、ound impact across various industries.In this white paper,we delve into the historical context and evolution of AI to gen AI and examine its impact on the business process outsourcing(BPO)sector,which is yet to fully leverage this latest technological advancement.Evolution of AI in the workplaceThe

6、initial applications of AI in the workplace were limited due to technological constraints.In the 1970s and 1980s,expert systems were designed to mimic human decision-making,and robots began automating repetitive tasks in manufacturing,improving efficiency and precision.Significant advancements in ma