1、Digital transformation in airportsTechnology and IT investment outlookSTUDYMay 2025Cover Maskot/Getty ImagesIn this report,we set out to achieve three goals:to assess the current state of airport operations,to identify pressing needs in the airport ecosystem and to explore the strategic steps requir

2、ed to meet these needs.With this in mind,we take a close look at the interplay between operational performance,customer needs and technological innovation,using our findings to derive actionable insights for airports.In order to understand the industrys transformation needs and opportunities,we cond

3、ucted a global survey of 100 key stakeholders from across the airport ecosystem.The participants represent a broad spectrum of the industry,including respondents from airports(84%),airlines(9%),ground handlers(5%)and aviation service providers(2%).They come from four major geographic regions:Europe(

4、37%),the Americas(26%),Asia-Pacific(23%)and Middle East and Africa(14%).Respondents were on average 46 years old and predominantly male(87%).The survey consisted of 48 questions organized into nine sections,covering topics such as the current status of digital transformation at airports,transformati

5、on needs,investment behavior,potential solutions,self-assessment,trends and future growth levers.Thanks to its comprehensive design,it provides a holistic view of the industrys current landscape and future direction,enabling a deeper understanding of how airports can best position themselves for lon

6、g-term success.On the following pages we present key insights drawn from the survey results.About this study3Digital transformation in airportsAs airports face increasing pressure from rising passenger numbers,evolving traveler expectations and cost challenges,the industry stands at a turning point.