1、CX GLOBAL CX GLOBAL INSIGHTS 2025INSIGHTS 2025Unveil trends and opportunities to elevate your Customer ExperienceApril 2025 Ipsos|CX Global Insights 2025|Version#1|PublicWelcome to CX Global Insights 2025We have launched our CX Global insights 2025 to unveil trends and opportunities to elevate your

2、Customer Experience.This high profile thought leadership spans multiple sectors and countries.A standardised benchmark study that covers CX performance and KPIs across sectors,the importance of creating an emotional attachment with customers,its impact on customer and business outcomes and which exp

3、eriential and emotional levers brands need to pull to create stronger relationships.The report also outlines best practices across sectors and delves into critical Moments of Truth in the customer journey,current CX trends and hot topics such as customer expectations,advocacy and AI.Were here to hel

4、p you interpret how it impacts your company or organisation.For more information contact:CX-I2 Ipsos|CX Global Insights 2025|Version#1|Public3 Ipsos|CX Global Insights 2025|Version#1|PublicCoverage 65K evaluations across multiple sectors and countriesCountryArgentinaAustraliaBelgiumBrazilCanadaChile

5、ChinaGermanyIndiaMexicoPeruSaudi ArabiaSingaporeSpainThailandUnited KingdomUnited StatesVietnamGroupingSectorNo.FinancialServicesBanks9362Insurers9327Motor Insurers1942Superannuation494Fintech282RetailSupermarkets9362Online Retailers5208Fast Food1479Petrol Stations1232Convenience Store991Technology&

6、TelecomsMobile Network9363Internet Service 1716Streaming736TransportationAutomotive9326Airlines2931UtilitiesElectricity or Gas 1699CX GLOBALINSIGHTS 20254 Ipsos|CX Global Insights 2025|Version#1|PublicSummaryDelivering a better experience will make customers choose your brand and some will be willin