1、By Vijay Kotu,Richard McGill Murphy,Brian Solis,and Dorit Zilbershot Impact AI Series Enterprise AI Maturity Index 2025 2025 ServiceNow,Inc.All Rights Reserved.2Contents Introduction 03 Section 1:The AI-driven future 04 Section 2:Pacesetters lead the way 10 Section 3:Industry and regional snapshots

2、21 Section 4:Conclusion 24 Section 5:Appendix 26 ENTERPRISE AI MATURITY INDEX 2025 Authors and contributors 29 2025 ServiceNow,Inc.All Rights Reserved.3 ENTERPRISE AI MATURITY INDEX 2025 Introduction For our second annual Enterprise AI Maturity Index,we surveyed private and public sector leaders wor

3、ldwide to measure progress on their AI journeys.The results surprised us.This years average maturity score has declined significantly9 pointsfrom last year.Fewer than 1%of respondents scored over 50 on our 100-point AI maturity scale.The highest score fell a whopping 12 points year on year.These sha

4、rp drops suggest that AI innovation is outpacing organizations capacity to deploy AI effectively at scale.Theres a vision gap at the top,as leaders struggle to set audacious AI goals while also driving measurable results.Organizations understand they must foster an innovation-forward culture to get

5、ahead.But many lack the proper guardrails needed to innovate safely at scale.We identified an elite cohort of Pacesetter companies that are leading the pack across all dimensions of AI maturity.We modeled the potential economic impact if all companies on the Forbes Global 2000 list were Pacesetters.

6、In aggregate,this could produce a$113 billion increase in total gross margins across all Global 2000 companies.In this report,we provide a view from halfway up the AI summit.We show how AI Pacesetters are leveraging AI by connecting data,automation,and workflows.Then we offer a roadmap for how any o