1、UNCOVERING THE POWER OF WORKFORCE ANALYTICS IN SHARED SERVICESHow to use workforce data to mitigate three common business challengesSponsored by:APRIL 2024Uncovering The Power Of Workforce Analytics In Shared Services SSON 20242Know how your business REALLY works.Introduction3 Key Workforce-Related

2、Issues Within Shared ServiceThe Power of Workforce AnalyticsIn Conversation With Bradley Killinger,CEO and Director of Sapience AnalyticsWhat Your Workforce AnalyticsSolution Should DeliverCase Study:Productivity Boost By 1 Hour/Day For Major U.S.BankSapience Kicks Off Your Workforce Optimization Jo

3、urneyTable of Contents 341113Bethany BrownProduction&Editorial AssistantSSON81516 SSON 2024Uncovering The Power Of Workforce Analytics In Shared Services SSON 20243Know how your business REALLY works.In todays dynamic business landscape,organizations continue to search for innovative ways to enhance

4、 productivity and efficiency.Optimizing workforces through talent management has emerged as a strong strategy to streamline daily operations and provide an elevated customer experience.One effective approach to talent management is utilizing workforce analytics tools.Workforce analytics refers to th

5、e practice of collecting data about your workforce and turning the insights into action items that support the organization and employees.Workforce analytics platforms visualize an organizations workforce data and provide timely insights.The platforms can pull relevant data from various locations,pr

6、oviding a comprehensive understanding of the workforce.This allows organizations to make stronger data-driven decisions regarding their talent management.Strategic talent management already appears as a priority within the industry as,according to SSONs 2024 State of the Shared Services&Outsourcing