1、Consumer TrendsUncovering the Friction in Healthcare Payments2Consumer payments are a main driver of growth in the healthcare industry.Premiums for employer sponsored health plans increased on average seven percent to reach$23,968.1 While individual contributions increased this year as well,employer

2、s may pass on even more cost-sharing for premiums to their workers to align with the overall growth.The cost of healthcare continues its climb for consumer wallets.High deductible health plans(HDHPs)represent a significant factor in consumer payment responsibility.Deductibles for these plans have sk

3、yrocketed since they were first introduced.Over the last decade,the average deductible amount has increased 53 percent.3Consumers Take Center Stage in Healthcarethe average that an individual pays towards their coverage.2the average deductible for single coverage.5of providers were challenged by lar

4、ge patient balances.46,575$50%1,735$3The consequences of these high healthcare costs are becoming more evident in the trends.More than half of consumers said they struggled to afford their healthcare,while many have medical debt.6 Some consumers are even delaying or skipping healthcare because of th

5、e costs,even if they have insurance.These trends are concerning as more consumers are insured than ever before a record-high of 92 percent.7It may come as no surprise to learn that the majority of consumers have a poor view of the healthcare industry.As costs rise,consumer sentiment decreases it see

6、ms.Many consumers reported that the industry does not meet their needs.For those who said it did not meet their needs,a significant portion attributed that reason to costs.This included the financial strain of healthcare costs and costs that health plans did not cover.Crushing Costs Leave a Mark on