1、The Four Dimensions of LoyaltyHow fostering Principle,Potential,Culture,and Community increases customer loyaltywithout a rewards programBY DAYON DAUMONTContentsCONTRIBUTORS4 Beyond transactions:The science and strategy of loyalty9 From execution to emotion:How we uncovered the four dimensions of lo

2、yalty12 The four dimensions of loyalty19 Translating the four dimensions of loyalty into brand building35 Conclusion36 Country/category loyalty guides37 Brazil44 China51 Germany58 India65 Mexico72 United Kingdom79 United States88 Loyalty research appendicesAuthor Dayon Daumont Contributing writerJer

3、emy KatzResearch and analysis Maddy BoesenHeather WatsonKristina SalazarChristine RomanoJasmine PinedaJennifer GusikoffProject management Nikolaj BirjukowDesign Luis VilchesResearch partner The CARAVAN Survey by Big VillageSpecial thanks ARFANAForresterEuromonitorConsumers experience loyalty differe

4、ntly.For some,loyalty exists simply because no better options are availablethey feel trapped rather than connected.Others may cycle through various options,driven solely by practical considerations and convenience,without forming a more profound attachment.Yet some consumers develop lasting,genuine

5、loyalty because a brand consistently fulfills its promises,aligns deeply with its personal values and creates meaningful,memorable experiences.This document introduces an evolved understanding of loyalty,shifting focus from transactional interactions to intentional relationship design.It will explor

6、e the connection of two critical frameworks and deep dive into the newly introduced ones that drive loyalty over time.The first is the existing Ogilvy framework that defines the four bonds of loyalty,which reveal how loyalty psychologically forms.The newly introduced and researched four dimensions o