1、Public means everybody Accessibility first,design second in citizen services2Table of contents-Voice30-Authors31-Sources32Management summary04Management summary in plain language06All citizens,not just some09From plain language to adaptable content12Our approach to digital accessibility19Conclusion2

2、8Spotlight on Germany153Management summaryInclusive,efficient,and impactful digital public services014What do we mean by the term“digital accessibility”and why does it matter?As the public sector continues its drive to give citizens online access to public services,it is vital that no-one is exclude

3、d due to a disability or impairment.Inclusive government means providing digital services that citizens can access,regardless of their capabilities.There are basic human rights in this digital ambition.Of course,digital accessibility has been a legal obligation in most countries for many years.But b

4、eyond regulatory compliance,digital inclusivity has wider implications for the impact of government services.It is an opportunity to create public value.How?By making digital channels work better for everyone,governments can improve the adoption and reach of services.Digital accessibility is thus a

5、lever for both strategic impact and inclusivity.The better able citizens are to use government and local authority websites and mobile apps,regardless of their visual,hearing,motor,and cognitive abilities,the more effective and cost efficient the delivery of public services becomes.This reflects the

6、 EUs digital targets for 2030,which include the determination to have key public services 100%online.To achieve this,the aim must be to create digital citizen experiences that work for everyone.The broad ranging eGovernment Benchmark 2024 led by Capgemini on behalf of the European Commission found t