1、THE 2025 SERVICEBENCHMARK REPORT:MEDICAL DEVICE EDITIONTHE LESSON IS CLEAR:AI ADOPTION IS MISSIONCRITICAL FOR SERVICE SUCCESS.As equipment complexity increases andtechnician expertise gaps widen,medicaldevice service organizations are underpressure to improve service efficiency,reduce costs,and maxi

2、mize equipmentuptime.However,as our data reveals,service teams still face significantchallenges,particularly regardingunnecessary parts costs and preventativemaintenance(PM)effectiveness.Across the industry,high rates of RepeatParts Replacement signal inefficienttroubleshooting,leading to inflatedse

3、rvice costs and avoidable downtime.Meanwhile,PM strategies continue to fallshortin some cases,nearly one in fourassets require a follow-up service eventwithin three months of a PM visit.Thesetrends indicate a growing need forsmarter,more proactive service modelsthat move beyond reactive break-fixcyc

4、les.THE FUTURE OFMEDICAL DEVICESERVICE:SMARTERSTRATEGIES FORSUSTAINABLESUCCESSThe Future of Medical Device Service:Smarter Strategies for SustainableSuccessService Benchmarks Across 5 KPIsFirst Time Fix RateResolution TimeTime Between Service VisitsService Event After a PreventativeMaintenance Visit

5、 Within 3 MonthsRepeat Parts ReplacementOptimizing Medical Device Service:The Power of AI&the Shift Left StrategyBuild Vs.Buy:Why Purpose-Built ServiceAI is a Faster Path to Peak PerformanceStart Your Journey to Service ExcellenceCONTENTSA Q U A N T.A I0207081214 1618202324The medical deviceservice

6、sector is ata crossroads.To combat inefficiencies in service operations,the best-performing medical device serviceorganizations are adopting a Shift Left strategynot just to resolve issues faster,but to eliminate theroot causes of service challenges.Shift Left is a service strategy that minimizes es