1、THE 2025 FIELD SERVICEBENCHMARK REPORTTHE DATA IS CLEAR:ADAPTING NOW MEANS LEADING THE FIELD INTO THE FUTURE.The field service industry is navigatingunprecedented challenges,from soaringcustomer expectations to a growingService Expertise Gap fueled by a skilledlabor crisis.But the future is bright:A

2、Itechnology,particularly AI for ServiceProfessionals,is reshaping thelandscape.With 33%of service queries solvablewithout a service professionals help and14%of truck rolls deemed unnecessary,theres a big opportunity for AI-drivenstrategies like Shift Left Method to reducecosts,improve efficiency,and

3、 boostcustomer satisfaction.When using AI forservice professionals,there is a 39%improvement in Resolution Time vs.traditional methods of solving serviceproblems.THE 2025FIELD SERVICEBENCHMARKREPORTIntroductionThe Roadmap for Future-Ready ServiceKey FindingsHow We Compiled the DataService Benchmarks

4、 Across 4 KPIsAvoidable Dispatch RateFirst Time Fix RateResolution TimeTime Between Service VisitsA New Era in Efficiency:AI for ServiceProfessionals Meets the Shift LeftStrategyStart Your Journey to Service ExcellenceCONTENTA Q U A N T.A I0304050607081014151620The data is clear:adapting nowmeans le

5、ading thefield into the future.Bridging the Service ExpertiseGap:How AI is RedefiningField Service in 2025INTRODUCTIONMeanwhile,inefficiencies persist.Onaverage,14%of all truck rolls areunnecessary,meaning that 1 in 7 on-sitevisits could be avoided with better toolsand processes.For top-performingco

6、mpanies,Avoidable Dispatch Rates dropto just 3%,making them eight times moreefficient than the bottom 20%.The financialupside is clear:even a modest 1%increasein Remote Resolutions can saveorganizations$1.1 million annually.The Shift Left Method is a pivotal strategywhen paired with AI for ServicePr