1、Field Report Merchant Survey ResultsMerchant&Consumer Survey ResultsChargeback2024 Chargeback Field ReportA Real-World Look at Chargeback Management in the Card-Not-Present Payments Space.All rights reserved.No part of this publication,including text and/or graphics,may be uploaded or posted online
2、without the prior written permission of the publishers.For permission requests,please contact Presented by two of the most respected and trusted names in the industryIntroductionEvery merchant who processes card-not-present transactions experiences at least some chargebacks.Sellers,however,seldom se
3、e the scope of the problem beyond their own claims.Based on surveys commissioned by Chargebacks911,the 2024 Chargeback Field Report is a critical view of how chargebacks are impacting merchants as a whole.Created in a partnership with Edgar,Dunn&Company,this report highlights both prevailing fraud t
4、rends and key pain points for retailers in general and eCommerce merchants in particular.Participants represent businesses of all sizes and across all verticals.Our goal was to provide a baseline which merchants could use to compare their experience against others.In compiling the data,however,we di
5、scovered that far too many merchants werent even fully aware of their own chargeback situation,let alone how others were faring.Worse,the majority are only making limited efforts to combat invalid claims at all.Our study paints a disturbing picture,but one that could help retailers better understand
6、 the danger chargebacks represent.It also provides information to help merchants better manage their disputes.While by no means comprehensive,our survey was designed to generate accurate information while remaining as diversified,random,and representative as possible.The following section outlines t