面向 KM 从业者的神经科学技巧.pdf

1、Neuroscience Hacks for the KM PractitionerKMWorld 2024,Washington D.C.Ninez Piezas-JerbiKM Consultant(MCLIP),KM Peer Mentoring Lead,former Chief of KM Section,World Trade Organization(WTO)Ninez Piezas-JerbiKM Consultant(MCLIP),KM Peer Mentoring Lead,Executive Coach(ACC),Mentor,Yoga instructorExecuti

2、ve and Life Coach,ACC(on track to PCC)Kundalini Yoga Teacher and Practitioner(RYT-500HR)7 years3&11 yearsChief,KM SectionEmployee Networks Creator and Community BuilderSenior Statistician33 years(World Trade Organization)About Me2 yearsKM Peer Mentoring Program Lead(SIKM&KM4Dev)Chartered Knowledge M

3、anager(MCLIP)KM Collaborator and Consultant(NNNOW Coach&Consultant,LLC)What will I talk about?01My pain points as a KM PractitionerNeuroscience and other research-based topics by published experts which could have helped in my early days as a KM practitioner0203A recommended RESILIENCY Framework I p

4、ractice that might helpMy GOAL:To give you PRACTICAL TIPS and to provide an AWARENESS that YOU,the KM Practitioner,are the LEAD tool in your KM Arsenal!My top Pain Points as a KM Practitioner:Pain PointsTips Staying CALM and focused on the end in mindHow to READ the ROOMManaging CHALLENGING CONVERSA

5、TIONSBuilding TRUST and CONNECTION with stakeholdersThe Power of STORIES to engage Dilemmas,Human vs Artificial Intelligence Getting“BUY-IN”especially amidst internal politics Neuroscience behind MEMORIES,how best to capture and retain them for TACIT Knowledge TransferHow to STAY OPEN-MINDED and POS

6、ITIVE despite all the slow progress,resistance and negativityGetting and keeping stakeholders ENGAGED Making better decisions,leveraging AI Preserving our Institutional Memory,how to best TRANSFER KNOWLEDGE in an organic and systematic way and in real-time Cultivating RESILIENCE for KM Practitioners