知识管理、专家和人工智能：向知识管理领导者学习.pdf

1、THE POWER OF KM,EXPERTS,AND AIUnlocking the Mysteries of Knowledge TransferKMWorld 20242024 APQC ALL RIGHTS RESERVED.2TechnipFMC|InternalCindy HubertKnowledge Management Fellow,APQCCindy Hubert|LinkedInKim GloverDirector,Change Management,Communications,TechnipFMCKim Glover|LinkedIn2024 APQC ALL RIG

2、HTS RESERVED.3TechnipFMC|Internal“Take 5 Moment”Knowledge Management&Emerging TechnologiesWhy We Care About Knowledge TransferThe Role of the ExpertThe FutureAGENDA2024 APQC.ALL RIGHTS RESERVED.5TechnipFMC|InternalTAKE 5 MOMENT:DISRUPTIONS&DISTRACTIONSSocial and Global IssuesAI and Data PrivacyTrans

3、formationsPace of Change2024 Knowledge Management Priorities and Predictions Survey ReportIts about people:collective and individual resilience and adaptability is key2024 APQC ALL RIGHTS RESERVED.6TechnipFMC|InternalTOP 5 EXPECTED BENEFITS OF AI DEPLOYMENT3.Better decision making2.Streamline/simpli

4、fy processes1.Reduce redundant and siloed work4.Improve taxonomies and content management5.Improve information management quality41%37%28%30%29%Note:The values displayed do not add up to 100 percent because it was a“select top three”question.N=454Source:Emerging Technologies for Knowledge Management

5、 Survey Report|APQC2024 APQC ALL RIGHTS RESERVED.7TechnipFMC|InternalTOP PRIORITIES AND DRIVERSTOP PRIORITIES AND DRIVERSFOR KMFOR KM2024 TOP PRIORITIES FOR KM2024 Knowledge Management Priorities and Predictions Survey ReportWHY WE CARE ABOUT KNOWLEDGE TRANSFER2024 APQC ALL RIGHTS RESERVED.9TechnipF

6、MC|InternalThe transfer of knowledge can happen at any step in the cycle.Every step is important,but knowledge does not produce value until it is used.Systematic transfer of knowledge is intentional.2024 APQC ALL RIGHTS RESERVED.10TechnipFMC|InternalTHE COMPLEXITY OF TRANSFERRING KNOWLEDGESocializat