美国消费者金融保护局(CFPB)：2021年消费者金融保护局年度员工调查报告（英文版）（24页）.pdf

1、 CONSUMER FINANCIAL PROTECTION BUREAU | FEBRUARY 2022 2021 CFPB Annual Employee Survey Results 2 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Introduction Summary of survey results Consumer Financial Protection Bureau (CFPB) leaders use feedback from tools such as the Annual Employee Survey (AES

2、) to develop strategies to promote a more inclusive, effective, and efficient organization. Survey results are shared across the organization to encourage leaders to actively seek and respond to opportunities to improve the employee work experience. Also, the CFPB publishes this AES report on the ag

3、encys website as required per guidance in 5 CFR Part 250. 66.4% of the CFPB employee population responded to the AES administered from September 13 to October 15, 2021. Of the 77 items included in the survey, 55 items were rated favorably (agree/satisfied/good or strongly agree/very satisfied/very g

4、ood) by 65 percent or more of the survey respondents; these items are considered strengths. One (1) item was rated unfavorably (disagree/dissatisfied/poor or strongly disagree/very dissatisfied/very poor) by 35 percent or more of the survey respondents; this item is identified as a challenge. How th

5、e survey was conducted The survey was administered online. Each eligible employee was sent an invitation to participate via an email, which included a unique login link. Survey respondents were informed that responses to this survey are voluntary and there is no penalty if they choose not to respond

6、. Survey items and response choices See Table 1 and Table 2 on the following pages for information on the percentage and number (frequencies) of survey respondents selecting each response choice1. Description of sample All 1,511 full-time eligible2 employees onboarded before July 13, 2021 were surve