1、EHL INSIGHTS REPORTHospitality Outlook2025ForewordFacts&FiguresThe Heart of HospitalityFostering Human Connection in the Age of AIRevolutionizing Hospitality BrandingThe Era of Personalization and Cross-Fertilization with Luxury BrandsNew Working ModelsA Blueprint for Professional Well-Being thr

2、ough Modernization and Talent ManagementRejuvenating and Transformative ExperiencesThe Rise of Well-Being Journeys in the Post-Pandemic EraA 360-Degree Approach to SustainabilityThinking and Acting Eco-Friendly from A to ZList of contributors and media contactsLearn more about EHLTable of contents03

3、04050914182226283In a world of rapid technological change,shifting values,and growing sustainability demands,the hospitality industry stands at a unique turning point.At EHL,we believe the future of hospitality is about more than adaptation its about actively shaping the industry with purpose and pa

4、ssion.The past years have proven our industrys resilience as we navigated a global pandemic,responded to evolving consumer expectations,and embraced digital advancements that reshape competition.Within these challenges lies the opportunity to reinvent hospitality as a symbol of human connection,auth

5、enticity,and innovation.Insights from EHL faculty and researchers point toward a future where technology enhances,rather than replaces,the warmth that defines hospitality.While AI increasingly integrates into our operations,our focus remains on fostering human connection.This new era also invites cr

6、oss-industry collaboration,especially as personalization grows.Hospitalitys role can extend beyond traditional boundaries,creating transformative experiences that inspire partnerships,including with the luxury sector,to meet evolving guest desires.Workplaces are also evolving,with flexible models an